A closer look at the people you’ll talk to.
The People Who Answer When You Call
You shouldn’t feel like you’re explaining your setup from scratch every time you call. Our helpdesk team works together and knows your account, so whoever picks up already knows the story behind your call.
The People Leading Your Support
Nicole Archer
CEO
Nicole leads Vann Data, helping Central Florida businesses stay secure and get real results from technology and AI. She brings 25 years of IT experience and has led the company since 2024. When she's not immersed in technology, you'll find her running on the beach, playing tennis, or escaping into science fiction, where the AI is usually less helpful than ours.
Jim Kelley
Director of IT Services
Jim has spent more than 25 years in IT, from Fortune 100 companies to startups, building, managing, and securing mission-critical technology. Today, he helps clients make smart decisions across cybersecurity, cloud, Microsoft 365, infrastructure, and AI, with a focus on putting AI and automation to work securely. Away from work, he enjoys gardening and cheering on the New England Patriots.
Mariann Metych
Head of Finance
Mariann keeps billing accurate, the books clean, and the financial side of every client relationship running smoothly. She brings more than 20 years of accounting and finance experience, and joined Vann Data in 2026 to build out its accounting operations. A lifelong dog lover, she's happiest around four-legged friends, who are far less picky about spreadsheets than people are.
Danielle Clymer
Director of Partner Success
Danielle makes sure every client gets the right IT solutions and support for the way their business works. She brings more than 35 years of experience in client relations, including 8 years at Vann Data. Originally from the Midwest, she's called Florida home for over 25 years, and spends her free time with family and watching sports, with a real soft spot for four-legged friends.
Alec Herman
Director of Business Development
Alec drives growth at Vann Data, building relationships with businesses looking for a trusted technology partner. He brings 8 years of experience in the tech industry and leads business development across the Daytona Beach area and beyond. Outside of work, he's happiest at the beach, traveling, or spending time with family, and he's proud of the signature mustache that took a full year and a half to grow.
Angie Dentz
Senior Director of Account Management
Angie builds lasting relationships with our clients, making sure each one feels heard, supported, and well served. With more than 20 years in IT, she believes great service starts with listening, and she champions her clients' needs inside Vann Data so their technology keeps working for their business. A West Coast native, she moved to Florida in 2021 and loves the sunshine and beaches, though she can tell you it costs more to move horses across the country than an entire household.
Randy Patyk
Service Manager
Randy keeps issues moving toward a fast resolution and makes sure work gets scheduled on time. He's worked in IT since 1999, the last 14 years at Vann Data, and holds Microsoft (MCITP, MCTS, MCSA) and CompTIA (A+, Network+) certifications, along with firewall and backup system certifications. In the early 2000s, he was also on the radio as "Randy the One and Only."
Answered by our own local team
Someone who already knows your account
Never an AI bot or an outsourced call center
Busy line? Leave a message, and we'll call you back
What Clients Say
“Vann Data staff are very quick to help and always very caring. Normally they can solve my issues in a few minutes. Great service.”
The Story Behind the Support
See how we've served Central Florida businesses since 1978.
Want to Join the Team?
See what it's like to build a career at Vann Data.
Frequently Asked Questions
Not necessarily, but whoever you reach is part of our team and has access to your account history, so you're not starting from scratch.
Reach out through our contact page and we’ll connect you with the right person.
Our help desk is our own local team, not an outsourced call center. When you call Vann Data, you reach people who work here and already have access to your account history.